Reinventing Corporate Treasury with Generative AI

Bank of America’s CashPro platform, the backbone of treasury management for more than 40,000 corporate and commercial clients worldwide, is undergoing a profound digital transformation. At the heart of this evolution is the integration of generative artificial intelligence (AI) and real-time data capabilities, enabling unprecedented automation, efficiency, and strategic control over complex global finances.

Over the past two years, CashPro’s modernization has been a direct response to rising client expectations and a highly dynamic finance landscape. According to Tom Durkin, Global Product Head of CashPro in Global Payments Solutions at Bank of America, corporations today demand “more productivity and efficiency out of tools that help them manage cash, payments, and receivables.” This digital transformation is not only reshaping the bank’s suite of client offerings but is also setting new standards for the industry at large.

From Spreadsheets to AI-Driven Forecasting

One of the platform’s most significant technological leaps is the launch of CashPro Forecasting. Traditionally, treasurers would labor for days to model future cash flows and liquidity scenarios using spreadsheets, often working with data that was already outdated by the time their forecasts were complete. Now, using machine learning, CashPro digests historical and real-time transaction data to produce accurate, up-to-the-minute cash position forecasts within minutes.

These models are retrained daily, adapting to seasonality, market volatility, and company-specific changes. Treasurers can not only get a snapshot of daily funds, but also drill down by region, subsidiary, and event-specific scenarios—essential for companies navigating international operations and currency fluctuations.

Adoption of these AI-based tools continues to surge. In early 2025, Bank of America reported a 21% increase in customer utilization of CashPro’s self-service features, streamlining administrative tasks such as account verification, previously a bottleneck requiring manual intervention.

The Power of Patented Innovation

Bank of America’s investment in innovation is also evidenced by its robust patent portfolio—over 7,800 patents, with 1,400 relating specifically to AI and machine learning. Through decentralizing innovation, Bank of America empowers employees at every level to bring forward ideas, resulting in continuous enhancement of its technology stack and client services.

Technology is not just client-facing. Andrew McKibben, Head of International Technology and CIO for Global Corporate and Investment Banking, stated, “We’re leveraging AI not just for clients, but internally to help develop software, improve code quality, and accelerate delivery.” This, according to McKibben, yields material performance gains for both clients and the bank’s engineering teams—reinforcing Bank of America’s leadership as a digital-first institution.

Personalized, Real-Time Treasury Management

Cash flow control and liquidity management have never been more mission-critical for businesses navigating economic headwinds, inflation, supply chain disruptions, and evolving global markets. The enhanced CashPro suite addresses these needs with several AI-driven features:

• CashPro Forecasting: Machine learning instantaneously scans historical data to project future cash positions for up to a year.
• CashPro Chat: An AI-powered assistant built on the same platform as Erica, BofA’s consumer virtual assistant, enabling 40% of corporate client queries to be self-served—saving time and resources.
• QR Sign-In and Enhanced Security: Security innovations such as biometric logins, QR code authentication, and push notification alerts add vital layers of protection—QR sign-in alone grew by 60% year-over-year from 2023 to 2024.
• CashPro Insights: Advanced analytics dissect transaction data to deliver actionable recommendations—such as transitioning from paper to digital payments or flagging security risks.

The app’s growing popularity is also reflected in transaction volume: in 2024, payment approvals via the CashPro App exceeded $1 trillion, demonstrating the trust large corporations place in the platform for mission-critical treasury decisions.

Client Impact: Efficiency, Insight, and Security at Scale

Clients are responding to these advancements with enthusiasm. Angela Brown, Assistant Treasurer at Continental, noted that the access to key performance indicators (KPIs) and analytics via CashPro Insights is “jaw-dropping.” She explained, “We had been creating these KPIs internally, and it took us many steps to get to these valuable data points—now they are right at our fingertips.”

Similarly, Daylon Bailey, Treasury Operations Manager at Highgate Hotels, praised the CashPro App as a “saving grace” for its intuitive interface and real-time access to actionable information—enabling quick approvals and operational agility.

With businesses facing increasingly sophisticated cyber threats, the bank continues to invest in defensive technology. Push code authentication was introduced in May 2025, and the ongoing expansion of CashPro’s security suite keeps client assets and sensitive financial data tightly protected in a rapidly evolving risk environment.

A Vision for the Future of Treasury Digitalization

The convergence of generative AI, real-time analytics, and secure cloud architecture positions Bank of America’s CashPro at the forefront of digital banking. As agentic AI—a new paradigm where digital agents act on behalf of users—emerges, the bank is proceeding thoughtfully to layer in powerful new capabilities while maintaining robust controls and transparency.

Looking ahead, both Durkin and McKibben see continued momentum: “We’re going to continue to drive automation and deliver better, faster information so that our clients can make smarter, more dynamic decisions,” Durkin stated. The focus is clear—greater efficiency, insight, and empowerment for treasury professionals managing the world’s most complex financial operations.

As more organizations transition legacy processes to intelligent digital systems, Bank of America’s CashPro is setting the standard for how AI is redefining the future of treasury management—enabling enterprises to stay agile, secure, and ready for the demands of a global digital economy.