The Hackett Group, Inc. (NASDAQ: HCKT)—a global leader in generative artificial intelligence (Gen AI) consulting and executive advisory—has officially announced the recipients of its first-ever Hackett Innovation Awards. These awards honor organizations that have embraced artificial intelligence to fundamentally change enterprise performance, setting new standards for operational excellence, innovation, and measurable business impact.

This year’s winners—Bosch, BT International (powered by Wipro), Johnson & Johnson, McCormick & Company, Roche Turkiye, and Schneider Electric—exemplify the cutting edge of AI-driven transformation across diverse industries from manufacturing and telecommunications to pharmaceuticals and energy.

Shifting from Experimentation to Scalable AI Execution

According to Hackett Group principal and awards judge Vin Kumar, 2025 marks a watershed moment for organizational AI adoption: “There has been a significant shift from last year’s submissions that were more experimentation to much broader scale execution, and the results speak for themselves.” The 2025 entries clearly showcase the maturity of enterprise AI, where innovation is being systematically embedded into core business processes, resulting in rapid ROI and transformative efficiency gains.

Emerging Trends among the Award Winners

• Hyper-automation at Scale: The most innovative companies employed generative AI and agentic automation to overhaul end-to-end processes, cutting cycle times, reducing manual workloads, and boosting speed-to-value.
• Domain-Specific Use Cases: From clinical oncology in healthcare to predictive procurement in manufacturing and agriculture, AI is driving industry-specific performance leaps by targeting high-impact workflows.
• Rapid, Quantifiable ROI: All award recipients demonstrated measurable returns within 3–12 months, with standout cases achieving over 2,500% ROI, validating the immediate business value of targeted AI investment.

2025 Hackett Innovation Award Winners—Case Studies

Bosch: Agentic AI Transforms Purchase-to-Pay

Bosch, the global supplier of technology and services, was recognized for its groundbreaking use of agentic AI in automating the Invoice-to-Pay process. Tackling approximately 500,000 annual inquiries within its customer service center, Bosch implemented an AI agent capable of navigating 40 SAP enterprise instances to retrieve relevant invoice information. Since its November 2024 launch, Bosch has slashed inquiry response times to mere minutes in 80% of addressed cases, with automation coverage expected to reach 80% by late 2025. This project is a flagship example of how AI can alleviate operational bottlenecks in large, distributed organizations.

BT International (Wipro): Order-to-Cash AI Drives Telecom Operations

Telecommunications leader BT International partnered with Wipro to introduce AI-powered smart operations targeting chronic challenges in order fulfillment and revenue recognition. Their machine learning platform predicts order backlogs and potential fulfillment failures with over 85% accuracy—an industry first. As a result, BT reduced order backlog by 29%, achieved a 96% right-first-time delivery rate, and unlocked an estimated $83.9 million in accelerated revenue. The reported ROI of over 26,000% exemplifies the seismic impact of bold AI investments.

Johnson & Johnson: Building an AI Center of Excellence

Johnson & Johnson secured honors for its internal AI/Automation Center of Excellence and the expansion of the JAIDA-GenAI platform. Originally launched as a chatbot in 2020, JAIDA has evolved into a comprehensive Gen AI solution supporting 11 internal business functions. J&J’s five-stage automation deployment methodology promises use-case investment payback within 12–18 months and lays the foundation for ongoing digital innovation and future workforce transformation across the global enterprise.

McCormick & Company: Source-to-Purchase with Predictive Analytics

Global flavor and spice giant McCormick & Company introduced the Iconic Raw Materials Analytics (IRMA) system to optimize agricultural commodity procurement. Integrating weather, market, and supply chain data in a cloud-based AI platform, IRMA enables McCormick to anticipate optimal purchasing windows and safeguard supply continuity. The tool has delivered measurable gains in sourcing strategy and risk mitigation, keeping McCormick’s supply chain resilient amidst growing global agri-market volatility.

Roche Turkiye: AI in Clinical Oncology Operations

Roche Turkiye’s Clinical Data Platform for Oncology stands as a compelling example of AI innovation saving both time and lives. The platform standardizes breast cancer treatment across Turkish provinces, with pilot results showing a 25% increase in optimal treatment achieved through AI-guided recommendations. With a 2,500% ROI in just four months—partly driven by improved early treatment effectiveness and cost savings—the program highlights AI’s growing role in global health outcomes.

Schneider Electric: Data-Driven Procurement with CAP Tool

Energy management and automation leader Schneider Electric developed the Cost Analytics Power (CAP) tool to enhance procurement site negotiations. Leveraging low-code platforms and consolidating robust business analytics, the CAP tool processes over 30 million global transactions annually. Its deployment has significantly improved data accuracy, harvested previously untapped savings, and achieved payback in record time—just three months. The solution empowers Schneider to stay ahead in the increasingly data-centric procurement domain.

The Outlook for AI-Driven Business Process Transformation

John K. Thompson, Senior Vice President at The Hackett Group, praised the winners: “These organizations have demonstrated remarkable ability to design, execute, and scale AI-driven transformation, with operational improvements already extending globally.” As enterprises continue to embed AI, analysts anticipate broader, deeper adoption across functions—from finance and supply chain to customer experience and healthcare.

The 2025 Hackett Innovation Awards signal not only the accelerating pace of enterprise AI adoption but also a new standard for data-driven decision-making and operational agility. Experts project the global AI market, valued at over $200 billion in 2024, will continue double-digit growth, with hyper-automation, agentic operations, and industry-specific solutions driving the next wave of competitive advantage.

About The Hackett Group®

The Hackett Group, Inc. is a premier Gen AI strategic consultancy and executive advisory firm focused on delivering Digital World Class® performance. Its proprietary AI XPLR™ and ZBrain™ platforms empower organizations globally to achieve measurable, breakthrough results through next-generation technology. With benchmarking relationships spanning the majority of Dow Jones Industrials, Fortune 100, DAX 40, and FTSE 100 companies, The Hackett Group continues to shape the future of enterprise performance.

For more information, visit www.thehackettgroup.com.