The Hackett Group®, a global leader in digital transformation and executive advisory, has recognized six organizations as winners of its inaugural 2025 Hackett Innovation Awards. These awards celebrate industry pioneers utilizing artificial intelligence (AI) and hyper-automation to revolutionize the end-to-end performance of business processes and accelerate return on investment (ROI). The honorees—Bosch, BT International, Johnson & Johnson, McCormick & Company, Roche Turkiye, and Schneider Electric—exemplify how AI is transitioning from experimentation to widespread execution at scale, delivering outsized business value.

AI at Scale: From Experimentation to Enterprise Transformation

In 2024 and 2025, the enterprise AI landscape matured rapidly. According to Gartner, global AI software revenue is projected to exceed $225 billion by 2025 as organizations shift from pilot projects to organization-wide deployments. Vin Kumar, principal at The Hackett Group and judge for these awards, notes, “The 2025 submissions demonstrate a leap from experimentation to real, measurable impact, as companies embed AI deep into their operational fabric.”

• Hyper-automation at scale: AI agents and generative AI platforms are transforming complete business processes, dramatically cutting cycle times, eliminating manual effort, and generating rapid ROI.
• Domain-driven innovation: Solutions are optimized for specific industry needs—ranging from procurement and logistics to healthcare and manufacturing—unlocking transformative performance improvements.
• Rapid ROI realization: All winners delivered measurable ROI within 3-12 months, with some projects exceeding 2,500% ROI.

Meet the 2025 Hackett Innovation Award Winners

Bosch: Revolutionizing Purchase-to-Pay with Agentic AI

Bosch, a global leader in engineering and technology, was recognized for its agentic AI implementation in the Purchase-to-Pay (P2P) process. Handling nearly 500,000 annual I2P (Invoice-to-Pay) inquiries, Bosch deployed an AI-powered conversational agent capable of retrieving and contextualizing data across 40 disparate SAP instances. Since its launch in late 2024, Bosch’s agentic AI system reduced response times for 80% of inquiries to mere minutes and is set to autonomously resolve the vast majority of cases in the coming months. This project underscores how AI can streamline high-volume, complex workflows while setting a new benchmark for operational agility in finance and accounting processes.

BT International, Powered by Wipro: AI-led Order-to-Cash Transformation

BT International, the international backbone of British Telecommunications, tackled chronic delays and inefficiencies in their Order-to-Cash process by deploying AI and advanced analytics. Partnering with Wipro, BT implemented predictive tools that forecast order backlogs with over 85% accuracy. The result: a 29% reduction in order backlog, a 96% ‘right-first-time’ delivery rate, and over $83.9 million in annualized benefits. BT’s pioneering efforts highlight how telecommunications providers are embracing AI for smarter, customer-centric operations — a trend validated by IDC’s report that telecom AI investment will top $3.6 billion globally in 2025.

Johnson & Johnson: Building the Gen AI Center of Excellence

Healthcare giant Johnson & Johnson’s (J&J) AI/Automation Center of Excellence has expanded its reach via the JAIDA-GenAI platform. What started in 2020 as a simple chatbot has evolved into a scalable Gen AI ecosystem serving 11 internal functions. By codifying a five-stage delivery methodology, the Center achieves both immediate process efficiency and lays the foundation for future innovation. J&J projects investment payback within 18 months and anticipates that Gen AI will play a key role in transforming the employee digital experience and accelerating drug development—consistent with McKinsey’s forecast that AI could add $100 billion annually to the healthcare sector.

McCormick & Company, Inc.: Next-Gen Procurement with Project IRMA

McCormick & Company—the global flavor industry titan—sought to optimize raw material procurement amid volatile market conditions. Its Project IRMA (Iconic Raw Materials Analysis) integrates machine learning and analytic models to forecast optimal buying windows for agricultural inputs. By tapping into economic, weather, and futures market data, IRMA improved McCormick’s sourcing flexibility, risk mitigation, and long-term profitability. Procurement and supply chain digitization like this has contributed to the global supply chain analytics market, which MarketsandMarkets predicts will reach $16.3 billion by 2027.

Roche Turkiye: AI in Clinical Oncology Operations

Roche Turkiye set a new bar for clinical operations by launching an AI-powered data platform to standardize breast cancer treatment across Turkish provinces. In a four-month pilot, 25% of patients received improved treatment through AI-informed care pathways. With a growing roster of clinicians participating, early results show not only a 2,500% ROI but direct impact on patient lives—a breakthrough for AI in public health. The platform’s success mirrors broader trends, as the World Health Organization projects that AI-driven clinical decision support will become a critical tool in global oncology by 2026.

Schneider Electric: Transforming Procurement Decisions with Data & Analytics

Energy management leader Schneider Electric won for its Cost Analytics Power (CAP) procurement tool. Developed atop the Quickbase low-code platform, CAP fuses enterprise resource data, granular material insights, and real-time market intelligence to analyze over 30 million transactions annually. The platform streamlines negotiations, uncovers actionable savings, and delivered project payback in just three months. The business case is strong: Accenture recently reported that 62% of industrial enterprises rate AI analytics as crucial for next-gen procurement strategies.

The Future of Enterprise AI: Lessons from the Innovators

According to John K. Thompson, senior vice president at The Hackett Group, “The winners have proven not just the technical, but the business case for scaling AI globally. AI is poised to underpin the next decade of operational change, embracing functions from logistics and procurement to healthcare and customer experience.” The Hackett Group’s ongoing benchmarking—across 97% of the Dow Jones Industrials and significant shares of the Fortune 100, DAX 40, and FTSE 100—shows that the highest-performing organizations are those that integrate AI deeply in both strategy and execution.

With economic pressures mounting and competition intensifying, more organizations are expected to follow suit. The next wave of AI-powered transformation will leverage Gen AI, agent-based decision systems, and cross-functional automation to break through existing limits of productivity and innovation. The Hackett Innovation Awards set the benchmark for what’s possible when visionary leadership meets AI capability.