Celebrating Excellence in AI-Driven Business Transformation

The Hackett Group®, a leading generative AI (GenAI) consultancy and executive advisory firm, has announced the distinguished winners of its inaugural 2025 Innovation Awards. This prestigious recognition spotlights enterprises that are not only adopting artificial intelligence but also harnessing its full potential to optimize end-to-end business operations and accelerate digital transformation at scale.

Award-Winning AI Innovation: From Experimentation to Enterprise Impact

The 2025 Hackett Innovation Awards honor organizations that exemplify the shift from AI experimentation towards broad, results-driven implementation. “This year, we’re seeing a clear move from proof-of-concept to operational scale,” said Vin Kumar, principal at The Hackett Group® and Innovation Awards judge. “All winners are demonstrating tangible benefits, including exponential ROI, cycle time reductions, and industry-specific breakthroughs.”

The winners and their categories are:

• Bosch: Purchase-to-Pay Innovation
• BT International: Order-to-Cash Transformation
• Johnson & Johnson: AI/Automation Center of Excellence
• McCormick & Company, Inc.: Source-to-Purchase Optimization
• Roche Turkiye: Business Operations Enhancement
• Schneider Electric: Plan-to-Source-to-Make-to-Deliver Revolution

Key Trends in Enterprise AI Deployment

• Hyper-automation at Scale: Winning companies embraced large-scale GenAI and agentic automation, replacing manual tasks with intelligent systems to slash cycle times and boost ROI in unprecedented time frames.
• Domain-Specific Innovation: Each organization tailored AI to its industry, integrating cutting-edge solutions into workflows ranging from procurement to oncology care.
• Rapid ROI Realization: Every awardee delivered measurable returns within 3–12 months of implementation, with some securing ROI surpassing 2,500%.

Spotlight on Winners and Their Impact

Bosch: Automating Invoice-to-Pay with AI Agents

Bosch transformed its Invoice-to-Pay Customer Service Center by integrating agentic AI solutions capable of handling up to 500,000 annual I2P inquiries across 40 SAP systems. The new AI agent retrieves and processes invoice data with remarkable efficiency, cutting response times from days to minutes for 80% of inquiries. Since its November 2024 launch, the system already covered 20% of inquiries by March 2025 and is on track to automate up to 80%, exemplifying operational excellence in financial process automation.

BT International (with Wipro): Smart Order Fulfillment in Telecommunications

Partnering with IT powerhouse Wipro, BT International tackled persistent revenue delays due to slow, error-prone order fulfillment. Leveraging robust AI and machine learning, BT now predicts order backlogs and fulfillment issues with over 85% accuracy, reducing backlog by 29% and achieving 96% right-first-time deliveries. The annual benefit of $83.9 million translated into an ROI over 26,000%—a milestone for the rapidly digitizing telecom sector.

Johnson & Johnson: Scaling AI Impact with JAIDA-GenAI

Since launching its AI digital assistant, JAIDA, in 2020, Johnson & Johnson has steadily expanded its scope to reach 11 internal business functions. JAIDA now underpins a robust Center of Excellence in AI and automation across the enterprise, focusing on improving employee digital experiences and accelerating innovation. The company’s phased investment approach expects payback within 12 to 18 months per use case, positioning J&J as a digital leader in global healthcare and consumer goods services.

McCormick & Company: Predictive Procurement in Global Agriculture

McCormick’s Iconic Raw Materials Analytics (IRMA) platform integrates agricultural, economic, weather, and futures data with machine learning models, giving procurement teams unprecedented insights into optimal buy-windows and risk factors for crucial commodities. This strategic, AI-driven approach bolstered McCormick’s global supply chain resilience and competitiveness, delivering continuous process efficiencies amid a volatile agricultural market.

Roche Turkiye: Revolutionizing Oncology Care with Clinical Data AI

Roche Turkiye’s AI-powered Clinical Data Platform standardized breast cancer treatment across Turkish healthcare networks, using predictive analytics to guide therapy decisions. A four-month pilot saw 25% of patients receiving improved treatment plans, while the number of participating practitioners rose by 50%. The impact is twofold: significantly improved patient outcomes and more than 2,500% ROI through earlier, more cost-effective interventions, making this one of the year’s most socially transformative AI deployments.

Schneider Electric: CAP Tool for Procurement Cost Analytics

With the Cost Analytics Power (CAP) tool, Schneider Electric harnessed Quickbase’s low-code platform to consolidate and analyze 30 million annual procurement transactions. By augmenting ERP data with insights from business intelligence systems, Schneider Electric’s new solution quickly identified major savings opportunities. Payback was achieved within just three months, demonstrating the power of integrated analytics for strategic sourcing and procurement negotiation on a global scale.

Expert Commentary and Market Perspectives

John K. Thompson, senior vice president at The Hackett Group®, commented, “The winning organizations are more than just adopters; they are innovators designing AI solutions that drive fundamental change. We anticipate even broader and deeper AI adoption across enterprises globally in the coming year as these technologies scale and mature.”

Industry-wide, operationalizing AI has moved to the top of the C-suite agenda. As of mid-2025, over 65% of Fortune 500 companies have active enterprise-wide AI deployments, according to IDC. The Hackett Group’s own benchmarks reveal that organizations embracing GenAI report an average 50% increase in process automation and a 35% reduction in manual transactional workload, underlining the competitive advantage at stake.

About The Hackett Group®

The Hackett Group, Inc. (NASDAQ: HCKT) is a leading, IP- and platform-based GenAI consulting and executive advisory firm renowned for benchmarking the world’s top businesses. Their services and proprietary solutions, including AI XPLR™ and ZBrain™, enable Digital World Class® performance for a global client base encompassing 97% of Dow Jones Industrials and 90% of the Fortune 100. The firm’s thought leadership and implementation expertise position it at the forefront of the GenAI revolution.

For more information, visit www.thehackettgroup.com.

Looking Ahead: AI’s Strategic Role in Enterprise Success

The 2025 Hackett Innovation Awards underscore a fundamental shift: artificial intelligence is no longer an experimental add-on but a mission-critical lever for global competitiveness and operational excellence. As organizations follow in the footsteps of this year’s winners, the journey from AI adoption to enterprise-scale transformation is set to accelerate, driving both immediate and long-term value across every industry vertical.