Global business travel management giant BCD Travel has announced the expansion of its partnership with Oversee, formerly known as FairFly, to deploy agentic artificial intelligence (AI) across its global operational landscape. The deal underscores BCD’s commitment to ongoing digital transformation efforts designed to automate core processes while preserving the personalized service that business travelers continue to expect.

Piloting Agentic AI to Drive Real-World Efficiencies

BCD Travel began piloting Oversee’s advanced agentic AI in 2024, focusing on streamlining emailed service requests for various corporate clients. The technology is engineered specifically for the nuanced workflows of travel management companies (TMCs), automating repetitive—yet high-impact—tasks such as booking and exchange requests, as well as the creation and management of passenger name records (PNRs).

According to internal reports, the pilot delivered notable improvements in agent workflow efficiency and compliance with service-level agreements (SLAs). Enhanced SLA compliance is especially critical in business travel, where missed deadlines or transaction errors can impact both corporate clients and their traveling employees.

Yannis Karmis, Senior Vice President of Product Planning and Development at BCD Travel, commented: “Our expanded partnership with Oversee aligns with our strategic focus on digital transformation, allowing us to automate intelligently while maintaining the personal service travelers expect.”

The Technology: How Agentic AI Is Reshaping TMC Workflows

Oversee’s AI solutions, rebranded from their origins as FairFly, are designed specifically for travel professionals. One of the platform’s defining features is its ability to operate as an “agentic” system—that is, not just passively analyzing requests or tickets but actively executing actions and making process decisions in real time. For TMCs like BCD Travel, this equates to substantial reductions in the manual load on agents, freeing them to focus on higher-value needs or complex itineraries.

Aviel Siman-Tov, Oversee’s CEO and co-founder, stated: “We’ve built our agentic AI tools to support the unique workflows of TMCs, and our collaboration with BCD is proving how AI can enhance—not replace—the human side of travel management.”

For BCD, scalability was a key concern. The success of the pilot has given BCD sufficient confidence to expand deployment of Oversee’s AI platform across its global offices, supporting its 2024 push toward smarter, greener, and more resilient business travel management solutions.

AI in Business Travel: A Growing Trend

The integration of AI in travel management continues to gain traction. According to a 2025 report from the Global Business Travel Association (GBTA), over 65% of major TMCs now employ AI-driven tools in their core operations, with automation and data-driven personalization cited as top investment areas. Industry analysts expect the value of AI-powered business travel management solutions to exceed $7 billion globally by 2027.

BCD’s enhanced partnership with Oversee follows a string of similar technology-driven initiatives. Just weeks earlier, BCD inked a deal with SkyLink, an AI-based corporate travel assistant that offers a chat-centered booking experience and real-time itinerary support for travelers. These moves reflect a broader race among TMCs to harness intelligent automation in a fiercely competitive, post-pandemic travel market where cost control and user experience are key differentiators.

Real-World Benefits: Faster Service, Improved Compliance, and Human Focus

The expansion of agentic AI at BCD aims to yield several tangible benefits:

• Workflow automation: Accelerates transaction times for booking, changes, and compliance checks.
• 24/7 responsiveness: Enables round-the-clock service request handling, reducing turnaround times for urgent travel needs.
• Enhanced compliance: Ensures that agent performance and service delivery consistently meet client expectations and regulatory requirements.
• Human-centric service: With routine tasks automated, agents can dedicate more attention to complex travel scenarios, personalized itineraries, and traveler safety issues.

Already, BCD and Oversee report process time reductions of up to 30% for certain transaction types. These efficiencies are expected to unlock further value as more agencies adopt hybrid human-AI operational models.

The Road Ahead: AI as a Strategic Imperative

The BCD-Oversee partnership expansion comes at a pivotal moment for the business travel sector. With global travel volumes rebounding in 2024–2025—business travel spending is projected to surpass $1.5 trillion this year—there is renewed focus on using technology to minimize friction and control costs while supporting new hybrid work and travel patterns.

Industry leaders warn, however, that the goal is not full-scale replacement of human agents but rather strategic augmentation. “Travelers still want expert advice, empathy, and tailored solutions, especially when trips don’t go according to plan,” noted Siman-Tov. “Agentic AI can relieve staff of repetitive administration and give them the bandwidth to deliver high-touch service in moments that matter.”

As AI capabilities evolve, we can expect further moves toward predictive analytics, proactive trip disruption management, and even more personalized experiences. BCD’s strategic investments in Oversee and SkyLink demonstrate the sector’s accelerating shift toward a future where digital intelligence complements, rather than supplants, the irreplaceable human touch in business travel management.